Shipping & Delivery Policy

Thank you for choosing Plush Buy Us. We are committed to providing a smooth, transparent, and reliable shopping experience from the moment you place your order until your package arrives. All orders are shipped from our U.S. fulfillment network, and we proudly deliver to customers worldwide.

Delivery Times

Our delivery process is designed to be efficient and predictable for all regions.

• Standard Delivery Time: 7–9 working days
• Handling Time: 1–3 business days
• Shipping Time: 4–6 business days
• All orders are shipped from our U.S. fulfillment centers

We offer worldwide shipping, and delivery times may vary slightly depending on the destination country. For specific international delivery questions, our support team is available to assist you.

Shipping Details

• Cash on Delivery (COD): Not available
• Shipping Carriers: We work with reliable global courier partners to ensure safe and timely delivery
• Payment Method: All payments are prepaid and processed securely through Stripe, a globally trusted payment platform
• No Hidden Fees: All prices shown on our website are final. There are no additional or unexpected charges at checkout

Stripe supports multiple secure payment options including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Stripe‑verified payment links. Your payment information is encrypted and never stored on our servers.

Order Management

• Cancellation Before Shipping: You may cancel your order before it is shipped by contacting us at sales@plushbuyus.com
• Cancellation After Shipping: Orders may still be canceled after dispatch, and refunds will be processed according to our Return & Refund Policy

Order Confirmation

After placing your order, you will receive an order confirmation email. Once your order is dispatched, you will receive a shipping confirmation email along with tracking details.

Delivery Service

• Worldwide Door‑to‑Door Delivery: We deliver directly to your address in most countries
• No PO Box Deliveries: We do not deliver to PO Boxes. Please provide a complete residential or commercial address

Order Tracking

• Tracking ID: Once your order ships, you will receive a tracking number from the courier
• Track Online: You can follow your parcel’s progress using the courier’s online tracking system

Dispatched Order Process

• Order Dispatch: All orders are dispatched from our U.S. fulfillment centers
• Logistics Support: Our logistics team ensures your products are handled with care and delivered efficiently at no additional cost to you

Contact Information

For any shipping or delivery‑related questions, please contact us:

Sales & Order Enquiries:
923 Elm St, Manchester, NH 03101, New Hampshire, USA
Email: sales@plushbuyus.com
Phone: +1 214‑204‑1338
Hours: 09:00 AM – 05:00 PM, Monday to Saturday

Returns Facility:
3PL Fulfillment & Prep
11094 Grader Street
Dallas, Texas 75238
USA