Return & Exchange

Return & Refund Policy – Plush Buy Us

At Plush Buy Us, our priority is simple: we want you to be completely satisfied with your purchase. Every order is prepared with care, and we value the trust you place in us. Your personal information is always kept secure and is never shared with third parties.

We ship orders across the United States and continue to expand our global delivery network. To ensure a smooth shopping experience, we offer a clear and customer‑friendly return process.

Our 30‑Day Return Policy

If an item doesn’t feel right or does not meet your expectations, you may request a return within 30 days from the date you receive your order.

To be eligible for a return, please ensure that:

• The item is in the same condition as received: unworn, unused, with all original tags attached, and in its original packaging
• Proof of purchase or your order confirmation is provided

How to Start a Return

To begin a return, please contact our support team first sales@plushbuyus.com or call our at +1 214‑204‑1338. Once your request is approved, we will guide you through the return process and provide the correct instructions.

Please note:

• If the item is not liked, does not fit, or the customer changes their mind, the return shipping cost is the customer’s responsibility
• If the item arrives damaged, defective, or not as described, we will provide a prepaid return label
• A tracking number and Proof of Delivery (POD) must be shared with us once the parcel is shipped back
• Always include your order number inside the return parcel to avoid delays

All return parcels should be sent to our dedicated return facility at:
3PL Fulfillment & Prep
11094 Grader Street
Dallas, Texas 75238
USA

For any return‑related questions, you may contact us at sales@plushbuyus.com or call our support team at +1 214‑204‑1338 during our service hours (09:00 AM to 05:00 PM, Monday to Saturday).

Refund Process

Once your returned item reaches our facility, our team will carefully inspect it. We will notify you as soon as your refund is approved. If approved, your refund will be issued to your original payment method within 8–10 business days. Depending on your bank or card provider, additional processing time may apply before the funds appear in your account.