Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopFAQ
Frequently Asked Questions
Yes, Plush Buy Us ships worldwide. All orders are dispatched from our U.S. fulfillment centers, and delivery times may vary depending on the destination.
Our standard delivery time is 7–9 working days. This includes 1–3 days of handling time and 4–6 days of shipping time.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your parcel online.
No, we do not offer Cash on Delivery. All payments must be made online through our secure payment gateway.
We accept secure payments through Stripe, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Stripe‑verified payment links
To begin a return, please contact us at sales@plushbuyus.com. Our team will guide you through the return process and provide instructions.
We offer a 30‑day return window from the date you receive your order. Items must be unworn, unused, and in original packaging with tags attached.
• If the item is not liked, does not fit, or the customer changes their mind, the return shipping cost is the customer’s responsibility.
• If the item is damaged, defective, or not as described, we will provide a prepaid return label.
All returns should be sent to our dedicated facility:
3PL Fulfillment & Prep
11094 Grader Street
Dallas, Texas 75238
USA
Once your return is received and inspected, refunds are issued within 8–10 business days to your original payment method. Your bank may require additional processing time.
You can reach our support team Monday to Saturday, from 09:00 AM to 05:00 PM, at:
Email: sales@plushbuyus.com
Phone: +1 214 204 1338
Please contact us immediately at sales@plushbuyus.com. If your order has not yet shipped, we will update the address. Once shipped, changes may not be possible.