Contact us

At Plush Buy Us, we believe every customer deserves a smooth, reliable, and respectful shopping experience. Our commitment is built on transparency, quality, and trust, and we are always here to support you with any questions related to your order, delivery, or returns.

Sales & Order Enquiries

For all sales enquiries, product questions, and order‑related support within the United States, customers may contact our support office located at:

923 Elm St Manchester, NH 03101 New Hampshire, USA

Our team is available Monday to Saturday, from 09:00 AM to 05:00 PM, to assist with product information, order updates, and general customer service needs. You may also reach us by email at sales@plushbuyus.com, or by phone at +1 214 204 1338, where our team will guide your call to the appropriate department.

Returns & Refund Queries

For return‑related questions or to send back an item, customers should ship their parcel to our dedicated return facility at:

3PL Fulfillment & Prep 11094 Grader Street Dallas, Texas 75238 USA

This facility manages all return inspections and processing to ensure a smooth and timely experience. If you need assistance before sending your return, you may contact our support team at sales@plushbuyus.com or call +1 214 204 1338 during our service hours of 09:00 AM to 05:00 PM, Monday to Saturday.